• Oral Communication
    • Make eye contact
    • Use appropriate gestures and body language
    • Be consistent in your words, gestures, facial expressions, and tone
    • Enunciate
    • Pronounce your words correctly
    • Slow down
    • Do not interrupt when people respond
    • Develop effective listening skills to fully engage in conversation
  • Written Communication
    • Keep it simple
    • Use specific words rather than general language
    • Use short paragraphs to break up messages and increase readability
    • Read messages out loud to yourself before sending
    • Maintain a positive tone by replacing negative words with positive ones
  • All Communication
    • Use the right words - ensure you have the appropriate meaning
    • Be honest, patient, sincere, and respectful
    • Ask questions of your audience
    • Get feedback from your audience